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FAQs
Frequently asked questions
Frequently Asked Questions
ARTILOFT Sàrl
General Terms and Conditions of Sale (GTC)
By purchasing a subscription or any service from Artiloft, or by subscribing to the newsletter for yourself or your child, you automatically agree to our terms and conditions.
The participant (you or your child) will be referred to below as "the student," "the client," or "the participant."
The company is registered under the name of the Limited Liability Company Artiloft (IDE: CHE-337.117.164), Chemin de Montelly 8, 1007 Lausanne, and will be referred to below as "Artiloft."
Article 1 – Trial Class
A trial class is available for most of the courses offered. This course is offered at the following rates:
Group trial class: CHF 25 - for 2 hours
No trial class, each private lesson: CHF 190 for 2 hours
The trial class must be paid for in advance.
The trial class is an introductory session to our school and includes only the assignment prepared by the instructor. Drawing on a subject of your own choosing or a subject of your own choosing is not permitted during this class.
For some courses, trial classes are not available. This is generally the case for special workshops and events.
Article 2 - REGISTRATION
1. Course registration is only possible after full prepayment and online booking via our website www.artiloft.ch, "Courses" page.
a) If online prepayment cannot be processed, offline payment by cash, TWINT, or card is possible at the studio before the start of the course. The student must still be manually pre-registered by our web administrator by contacting info@artiloft.ch.
b) If the student did not attend the reserved session and did not pay, but pre-registered online, they must still pay the full course fee.
c) Participation may be refused to students who have not registered online in advance due to a lack of available places.
d) A place is only guaranteed to students who have received a confirmation email.
2. Each time a student wishes to attend a course, they must reserve a place in advance online via the website www.artiloft.ch using their prepaid subscription or by paying per session. Weekly courses can also be booked in bulk in advance. We suggest using this option to guarantee a place in your desired course.
3. The subscription can be used freely for any course of your choice. You can book as many courses as you like during the week.
4. If the student did not book well in advance and did not receive a confirmation letter, Artiloft cannot guarantee a place in the group.
5. The course may be canceled by Artiloft on the day of or the day before due to insufficient enrollment. Enrolled students will be notified by email, and the session will be rescheduled to their subscription plan.
6. If a student cannot book a course online, it means the group is full or the course has been canceled. In this case, we suggest you consider another course or another date. To avoid this problem in the future, we recommend booking well in advance. 7. Materials are included in the weekly course price, except for the canvas. If the student wishes to use a canvas, they can bring their own or purchase one on-site according to the size chart displayed on the Artiloft website.
8. Booking, rescheduling, and canceling courses or workshops are entirely the responsibility of the client (student). These actions are carried out via the client area on our website www.artiloft.ch or our Wix application. Artiloft does not handle bookings, cancellations, or rescheduling of sessions by phone or email.
Article 3 - SUBSCRIPTION PACKAGES
Several subscription packages are available depending on the number of courses chosen. Workshops or seminars are also organized on a more occasional basis.
Each subscription package covers a specific number of courses and a defined period, as indicated on the "Prices" page of our website www.artiloft.ch.
We use the WIX platform and always confirm your registration by email. Several payment options are available: Twint, PayPal, and direct debit.
If payment is made by bank transfer, confirmation will occur upon receipt of payment in our bank account.
If you do not receive a registration confirmation, please contact: info@artiloft.ch(mailto:info@artiloft.ch)
You will also see the expiry date of your purchased subscription plan in your personal account on our website, as well as the number of sessions remaining and your booking history.
2. During the validity of your subscription, you can book any course of your choice; there is no daily or weekly limit.
You are not required to attend the same class every week.
3. Your membership cannot be extended at your request for unjustified personal reasons such as illness or force majeure (See Articles 4 and 9).
4. Your membership can only be extended in the event of a serious illness of the student, upon presentation of official medical documents. The membership will then be extended for a maximum of 6 months from the date of sick leave.
5. Each membership is personal; it is registered for a single student in their own name and cannot be used by multiple participants.
6. We offer a 10% discount for a membership plan purchased by the second, third, etc., family member for the same period as the first registered family member; or a 5% discount on tickets for special events and camps during the same period as the first registered family member. The discount can be used by the same participant
once every 6 months.
7. After the expiration date, any unused classes on your subscription will be
forfeited. You cannot exchange, renew, or request a
refund for them.
8. The trial class ticket can only be used once per student.
9. The subscription can only be purchased for 1 year, starting from the registration date
and the date of payment for the subscription. After this
1-year period, all subscriptions will either be automatically
cancelled/ignored or become inactive.
10. Weekly classes will be held if there are a minimum of 4 students and a maximum of
12 students (special workshops or other events may have a different
minimum or maximum number of participants).
11. Artiloft does not guarantee a stable schedule throughout the year. If certain groups do not reach the minimum number of registrations (4 participants), the group (course, workshop) may be canceled. Participants are free to choose any other course to take with their membership plan.
12. We offer a 10% discount to refugees or low-income families (proof of eligibility is required). The discount can be used by the same participant once every 6 months.
13. The annual membership allows participation in all courses of the week (except special courses) according to the student's age group. It is possible to choose a maximum of 3 courses per week with this membership plan.
14. All holiday and closure periods are already included in the membership duration. These courses cannot be suspended or extended due to holidays or closures.
Article 4 - PRICES
Prices are inclusive of all taxes. Payment is due and received before the
course/workshop or special course.
There are no membership fees.
The cost of materials is included in the course price, except for the canvas, which is purchased
on-site or can be brought by the student. Special paper for painting is provided
for the first course and can also be provided for subsequent courses.
Article 5 - CANCELLATION POLICY
1. A reserved weekly or private course can be canceled free of charge online
(www.artiloft.ch) from your (student) account, on the "My Bookings" page, no later
than 24 hours before the start. In this case, the session reverts to your subscription. If
the cancellation is made less than 24 hours before the start of the course, the course fee is
due and the session will be removed from your subscription.
2. A reserved special course/event/workshop can be canceled free of charge online
(www.artiloft.ch) from your (student) account, on the "My Bookings" page, at the latest
1 week before the start. In this case, the session reverts to your subscription plan.
If the cancellation is made less than 1 week before the start of the course, the
full charge will be applied, and the session will be removed from your subscription.
3. If the student has not canceled in time but is certain they cannot
attend, they can find another person to take their place. The name of the
person and their contact information must be provided to our web administrator by contacting
info@artiloft.ch(mailto:info@artiloft.ch)
4. Missed sessions cannot be exchanged, rescheduled, or refunded. 5. The course may be cancelled by Artiloft on the day itself or the day before due to an insufficient number of registered students (minimum 4). Registered students will be notified by email and the session will be rescheduled for their subscription. Special workshops or courses not included in the subscription will be refunded if there are not enough students (minimum 4).
6. Annual pass holders must follow the cancellation rules like all other students. If they do not show up or cancel less than 24 hours in advance, they will be charged a fee of CHF 34 per session.
Unnecessarily blocking a place for another student.
7. Cancellation Policy for Workshops with Guest Artists. When an artist is coming from abroad (to lead a workshop or course), we only accept cancellations up to one month before the start date. After this deadline, the full price is due and no refund or credit is possible. Cancellations are only permitted in cases of serious medical justification (a medical certificate is required). However, the student is free to find an alternative. If the workshop is canceled by Artiloft, the student will receive a full refund.
8. Cancellation Policy for Holiday Camps or Courses. Holiday camps or courses can be canceled up to one week before the start date. After this deadline, the full price is due and no refund or credit is possible. Cancellations are only permitted in cases of serious medical justification (a medical certificate is required). However, the student is free to find an alternative. If the workshop or camp is cancelled by Artiloft, the student will receive a full refund.
9. Subscription packages cannot be canceled or extended at the student's request. The only exception is a serious illness, which must be documented by a doctor. In this case, supporting documentation is required, and the subscription package will be suspended for the period specified in the medical certificate. The maximum subscription suspension period is 6 months.
Article 6 - REFUND OR CREDIT POLICY
1. A full refund for workshops/events/special courses, in the form of a credit towards future workshops/events/special courses, is issued upon request, provided the cancellation policy has been correctly and promptly followed by the participant.
a) If the student requested cancellation within the specified timeframe, they are entitled to a refund for their workshops/events/special courses. The student is then entitled to a credit or a ticket in their account on our website www.artiloft.ch, which they can use in the future for another workshop/event/special course. Be sure to check the expiry date.
2. If the cancellation was not made in time (see the "Cancellation Policy"
Art. 5), no credit or refund will be issued.
3. A full refund of the workshop/event/special course subscription is issued if Artiflot does not have a sufficient number of 4 students or in the event of force majeure. (See www.artiloft.ch for details.)
4. Illnesses, health problems, relocations, force majeure, or other private circumstances of the student are not eligible for a refund of their subscription. Classes are either postponed (see cancellation policy) or cancelled after 6 months from the date of sick leave.
5. Special events, workshops, camps, and internships are not eligible for a refund. They may be postponed if the cancellation conditions have been met by the student (see Article 6.1) and if there are not enough students registered (at least 4 students).
Article 7 - VALIDITY OF GIFT CARDS/VOUCHERS/CERTIFICATES AND CREDIT NOTES
Please note that gift cards/vouchers/certificates and credit notes must be used within 1 year of the purchase date. After one year, they automatically expire and are no longer valid.
Article 8 - PRIVATE EVENT BOOKING
1. Pricing conditions may vary and must be agreed upon by both parties via email. Upon acceptance, an electronic invoice will be generated and sent to the client.
2. A 50% deposit must be paid by the client to Artiloft before the event to secure the date. This deposit is non-refundable. Without a deposit, the event cannot be guaranteed.
3. After payment of the deposit, the event is guaranteed by Artiloft on the chosen date and time slot. Changes may be made by either party up to 48 hours before the start of the event.
4. The remaining balance must be paid to Artiloft after the event by the due date indicated on the invoice.
5. Any event of force majeure or failure by the client or their guests to attend will still require full payment of the invoice.
6. Artiloft reserves the right to increase the invoice after the event if there were more participants than expected or in the event of damage to equipment, furniture, etc.
Article 9 - ARTILOFT'S LIABILITY
1. Artiloft is responsible for providing quality instruction and guidance to students according to the name, description, and time slot of the chosen course.
2. Artiloft is responsible for providing all necessary materials to students participating in the course. For painting courses, each student must bring their own canvas or purchase one from Artiloft. If necessary, Artiloft will provide the student with a special form.
3. Artiloft is not responsible for your health or your personal belongings, or those of your child.
4. Artiloft reserves the right to make changes during the year, particularly regarding the schedule, class/workshop/internship times, and instructors, if applicable. A class must have a minimum of 4 students to take place; otherwise, it will be canceled. If the minimum number of students is not reached, the class will still be held, but the duration of the group class will be reduced, without any change in price.
Article 10 - STUDENT RESPONSIBILITY
1. The student is responsible for arriving and leaving on time for their reserved session.
2. The student is responsible for behaving appropriately, listening to, and following the instructor's instructions.
3. The student must handle workshop materials with care. In the event of damage to Artiloft property (equipment or furniture), the student may receive a warning or be excluded from the class.
4. Inappropriate or aggressive behavior, alcohol or drug intoxication, damage to equipment or any other object belonging to the Artiloft school may be grounds for the absolute exclusion of a student from the school without the possibility of a refund.
Article 11 – EXCLUSION
The Artiloft school reserves the right to exclude a student, particularly in the event of serious behavioral problems or repeated absences without a valid reason justified by a medical certificate (illness, accident, critical condition, etc.).
Exclusion occurs after a warning sent by email and/or regular mail to the student and/or their legal guardian. No refund is possible.
Article 12 - MINOR STUDENTS
All minors under the age of 18 must have written authorization from their parents or legal guardian and pay their registration fees.
If a minor student requires special attention for specific reasons (illness, autism, behavioral disorder, etc.), the legal guardian must inform the school so that the teacher can adapt the lesson accordingly.
Minors must respect and comply with the rules and conditions of the Artiloft school.
The school accepts children from the age of 3.
Children aged 3 to 6 must be accompanied by an adult for their first lesson.
From the age of 10, children are allowed to leave the premises alone after class under the supervision of their parents or guardian. When children leave school, they are under the full responsibility of their parents.
If a parent/guardian picks up their minor student more than 15 minutes after the end of the class, a surcharge of CHF 25 will be applied for each additional 15-minute period of delay.
By signing these terms and conditions, the person legally responsible for the minor releases Artiloft staff and contractors from any duty of supervision and responsibility towards the minor within Artiloft.
Children must respect the peace and quiet of Artiloft.
Article 13 - INSURANCE
Students or their legal representatives are required to have personal accident insurance, as well as insurance for property damage and bodily injury to others, both on school premises and during any off-campus school activities.
Artiloft accepts no responsibility for accidents that may occur during its courses.
Artiloft accepts no responsibility for the theft of personal belongings during its activities.
Article 14 - PERSONAL DATA
1. Protection of Personal Data
Artiloft treats students' personal data with strict confidentiality. Personal identification information is considered strictly confidential by Artiloft and will not be sold or shared with third parties. Artiloft adopts appropriate practices for the collection, storage, and processing of data, as well as security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Students are, however, advised that data recorded during the contract process may be collected, processed, and used for anonymous statistical evaluation purposes to identify trends and improve the services offered. This data is solely non-personal and cannot be used to identify the student.
Any request to delete personal data or unsubscribe from the newsletter should be sent to: info@artiloft.ch(mailto:info@artiloft.ch)
2. Your email address will be used by Artiloft to send you a newsletter and necessary information about your account, booked and canceled sessions, etc. 3. When purchasing one of our services or subscriptions, the Student agrees that Artiloft and its teachers They may take photos or videos of you or your child, the group of students, or the artwork created during the session, which may be used on social media
or the Artiloft website.
4. For security reasons, a camera may film the class during the lesson, and
the students consent to this. These videos may only be used by Artiloft in
emergency situations for security reasons. The videos are automatically deleted after 3 months.
Article 15 - SCHOOL ORGANIZATION
Artiloft is closed on official public holidays in the canton of (VD/ZH), as well as the last week of July and the first two weeks of August, the last week of December, and the first week of January. Artiloft remains open and operates normally
during school holidays. Closures are counted towards subscription plans,
and no extensions are possible due to closures.
(See Article 7.4). Artiloft reserves the right to make changes during the year,
particularly regarding the schedule, the times of classes/workshops/internships, and the
teachers, if applicable.
The duration of a group class will be adjusted if the number of students expected for that class
is not reached (at least 4 students), without any change in price. If
a class is still scheduled,
the duration will be reduced depending
on the number of students.
Article 16 – SPECIAL CONDITIONS IN CASE OF A PANDEMIC
In the event of total or partial lockdown, binding official measures
and/or recommendations aimed at limiting contact and travel, Artiloft
reserves the right to replace in-person classes with online classes,
with tuition fees remaining due in full.
Article 17 – APPLICABLE LAW – JURISDICTION
Artiloft reserves the right to modify these Terms and Conditions at any time. The current version can be viewed online at www.artiloft.ch.
In case of any ambiguity related to the translation of terms, the French version of these Terms and Conditions shall prevail.
If any provision of these Terms and Conditions is found to be inapplicable or invalid for any reason, the validity of the remaining provisions shall not be affected.
The above conditions are governed by Swiss law. Any dispute shall be subject to the jurisdiction of the courts of the Canton of Vaud.
Last updated on September 14, 2025
Last updated on September 14, 2025 Legal representative: ARTILOFT Sàrl ID: CHE-337.117.164 Contact
Founder: Mrs. Ksenia Astakhova Tel.: 078 834 81 54 E-Mail: info@artiloft.ch ARTILOFT Sàrl Address in Lausanne: Chemin de Montelly 8 1007 Lausanne
Address in Montreux: Avenue des Alpes 104 1820 Montreux
Address in Zurich: Albulastrasse 24 8048 Zurich Opening hours Except in exceptional circumstances, Monday to Friday: 9:30 a.m. to 8:30 p.m. Saturdays and public holidays open depending on scheduled workshops or courses Responsible for the entire website www.artiloft.ch : Artiloft Sàrl Intellectual property and other rights Artiloft sàrl is the owner and operator of this portal. All trademarks, names, titles, logos, images, graphics, texts and other elements appearing therein are the property of Artiloft sàrl or one of its contractual partners. No rights (right of use, intellectual property, etc.) arise from consulting, downloading or copying pages from the site. Total or partial reproduction, transmission (electronic or by other means), modification, use of the portal, or the addition of links on or to it for public or commercial purposes is prohibited without prior written authorization from Artiloft sàrl.
Host WIX.com Responsibility Despite the great care it takes to ensure the accuracy of the information published on this site, Artiloft sàrl cannot assume any responsibility for the accuracy, timeliness, or completeness of this information. Artiloft sàrl expressly reserves the right to modify the content of this site in part or in full, to delete it, or to temporarily suspend its distribution, at any time and without prior notice.
Artiloft sàrl cannot be held liable for any material or immaterial damage that may be caused by access to the information disseminated or by its use or non-use, by misuse of the connection or by technical problems. Data protection The Federal Constitution, federal and cantonal laws on data protection stipulate that everyone has the right to the protection of their private sphere as well as to protection against the misuse of data concerning them. Artiloft sàrl strictly observes these provisions. Any request should be sent to info@artiloft.ch
When you access our website, the following data is stored: IP address, date, time, browser software numbering, and information generally transmitted about the operating system or browser software. This is only non-personal information that cannot be used to identify you. This data allows the website operators to carry out anonymous statistical evaluations in order to identify trends and improve the offer.
When you register your email address, it is stored in a separate database. You can cancel your registration at any time by contacting info@artiloft.ch Cookies and analytical tools This website uses Wix Analytics, a website traffic analysis service provided by Wix. Wix Analytics uses cookies to help the website analyze how users use the site. The data generated by the cookies is transmitted to and stored by Wix. Wix uses this information to evaluate how visitors use the site and to compile reports on site activity for its publisher. Wix may also share this data with third parties if legally required to do so. Wix will never associate your IP address with any other data held by Wix. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do so, you may not be able to use the full functionality of this website. By using this website, you agree to Wix processing data about you in the manner and for the purposes described above. Hyperlinks Artiloft sàrl may provide references and links to other websites or web pages. Access to and use of these websites or web pages is at the users' own risk. Artiloft sàrl expressly declares that it has no influence on the form and content of the sites to which it links. The information and services offered by these sites are entirely the responsibility of their authors.
Weekly classes can be canceled free of charge up to 24 hours in advance. Special workshops can be canceled free of charge up to 1 week in advance. Workshops and workshops with visiting foreign artists must be canceled no later than 1 month before the start date. Summer camps and workshops must be canceled no later than 1 week before the start date. After this deadline, the full course fee will be charged. Please read the full cancellation policy on the FAQ page.
Artiloft is closed on official public holidays in the canton of Vaud/ZH, as well as the last two weeks of July and the first two weeks of August, as well as the last week of December and the first week of January. Artiloft remains open and operates normally during school holidays. Closures are counted towards subscription plans, and no extensions are possible due to closures.
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