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FAQs
Frequently asked questions
Frequently Asked Questions
ARTILOFT Sàrl
General Terms and Conditions (GTC)
By purchasing a subscription or any service from Artiloft, or by subscribing to the newsletter for yourself or your child, you automatically accept our terms and conditions.
The participant (you or your child) will be referred to below as the "student" or "client" or "participant".
The company is registered in the name of Société à Responsabilité Limitée Artiloft (ID: CHE-337.117.164), Chemin de Montelly 8, 1007 Lausanne, and will be referred to below as "Artiloft".
Article 1 – Trial Lesson
A trial lesson is available for most courses offered. This course is subject to a fee
at the following rate:
Group trial class: CHF 25 for 2 hours
No trial class, each private class: CHF 190 for 2 hours
The trial class must be paid for before the session.
For some classes, trial classes are not possible. This is generally the case
for special workshops and special events.
Article 2 - REGISTRATION
1. Course registration is only possible after full prepayment and booking
online via our website www.artiloft.ch, "Courses" page.
a) If online prepayment cannot be made, offline payment in cash, by TWINT, or by card is possible in the studio before the start of the class. The student must still be manually pre-registered by our web administrator by contacting info@artiloft.ch.
b) If the student did not attend the reserved session and did not pay, but pre-registered online, they must still pay the full course fee.
c) Participation may be refused to students who have not registered online in advance due to a lack of available places.
d) A place is only guaranteed to students who have received a confirmation email.
2. Each time the student wishes to attend a course, they must reserve a place in advance online via www.artiloft.ch using their prepaid subscription or by paying per session. Weekly courses can also be booked in bulk in advance. We suggest using this option to guarantee a place in the desired course.
3. The subscription can be used freely for any course of your choice. You can book as many courses as you like within a week.
4. If the student has not made a reservation well in advance and
they do not have a confirmation letter, Artiloft does not guarantee a free spot in the
group.
5. The course may be canceled by Artiloft on the same day or the day before due to an
insufficient number of registered students. Registered students will be notified by email
and the session will be returned to their subscription plan.
6. If the student cannot book a course online, it means that the group is
full or the course has been canceled. In this case, we suggest you
switch to another course or date. To avoid this problem in the future, we
recommend booking well in advance.
7. All materials are included in the weekly course price, except for the canvas. If the student
wishes to use a canvas, they can bring their own or purchase it on-site according to the
size list displayed on Artiloft.
8. The reservation, postponement, and cancellation of classes or workshops are entirely the responsibility of the client (student). These actions are carried out via the client area on our website www.artiloft.ch or our Wix app. Artiloft does not handle reservations, cancellations, or postponements of sessions by phone or email.
Article 3 - SUBSCRIPTIONS
There are several subscription options depending on the number of classes chosen. Workshops or seminars are organized on a more ad hoc basis.
Each subscription option is for a certain number of classes and a specific period, as indicated on the "Prices" page of our website www.artiloft.ch.
We use the WIX platform and always confirm your registration by email. Several payment options are available: Twint, PayPal, and direct debit card.
If payment is made by bank transfer, confirmation is provided upon receipt of payment in our bank account.
If you do not receive a registration confirmation, please contact:
info@artiloft.ch(mailto:info@artiloft.ch)
You will also see the expiration date of your purchased subscription plan in your personal account on our website, as well as the number of remaining sessions and your booking history.
2. During the validity of your subscription, you can book any class of your choice; there is no limit per day or week. You are not obligated to attend the same class every week.
3. Your subscription cannot be extended at your request for unjustified personal reasons such as illness or force majeure (see Articles 4 andArticle 9).
4. Your membership can only be extended in the event of a serious illness of the student
by providing official medical documents. The membership will then be extended for a maximum of 6 months from the date of sick leave.
5. Each membership is personal; it is registered for a single student in their
own name and cannot be used by multiple participants.
6. We offer a 10% discount for a membership plan purchased by the
second, third, etc., family member for the same period as the
first registered family member; or a 5% discount on tickets for
special events and camps during the same period as the first
registered family member. The discount can be used by the same participant
once every 6 months.
7. After the expiration date, all unattended courses on your membership will be
forfeited. You cannot exchange, renew, or request refunds.
8. The trial class ticket can only be used once by a student.
9. The subscription can only be purchased for 1 year, starting from the registration start date
and the subscription payment date. After this 1-year period, all subscriptions will be automatically canceled/ignored or inactive.
10. Weekly classes take place with a minimum of 4 students and a maximum of 12 students (special workshops or other events may have a different minimum or maximum number of participants).
11. Artiloft does not guarantee schedule stability throughout the year. If certain groups do not reach the minimum number of registrations (4 participants), the group (class, workshop) may be canceled. The participant is free to choose any other course to take with their subscription plan.
12. We offer a 10% discount to refugees or families on a low budget (proof required). The discount can be used by the same participant once every 6 months.
13. The annual subscription allows you to participate in all weekly classes (except specials) based on the student's age group. A maximum of 3 classes can be chosen per week under this subscription plan.
14. All vacation and closure periods are already taken into account in the duration of subscriptions. Subscriptions cannot be suspended or extended due to vacations or closures.
Article 4 - PRICES
Prices are inclusive of all taxes. Amounts are paid and received before the course/workshop or special course.
There are no membership fees.
The cost of materials is included in the course price, except for canvas, which is purchased on-site or can be brought by the student. Special painting paper is provided for the first class and can also be provided for other classes.
Article 5 - CANCELLATION POLICY
1. A booked weekly or private class can be canceled free of charge online
(www.artiloft.ch) from your student account, "My Bookings" page, no later than 24 hours before the start date. In this case, the session will be returned to your subscription. If cancellation is made less than 24 hours before the start date, the course fee is due and the session will be removed from your subscription.
2. A booked special class, event, or workshop can be canceled free of charge online
(www.artiloft.ch) from your student account, "My Bookings" page, no later than 1 week before the start date. In this case, the session will be returned to your subscription plan. If the cancellation is made less than 1 week before the start of the course, the full charge will be applied and the session will be removed from your subscription.
3. If the student has not canceled in time but is certain they will not be able to attend, they can find another person to take their place. The name and contact details of the person must be notified to our web administrator by contacting info@artiloft.ch.
4. Lost sessions cannot be exchanged, renewed, or refunded.
5. The course may be canceled by Artiloft on the same day or the day before due to an insufficient number of registered students (minimum 4). Registered students will be notified by email and the session will be returned to their subscription. Special workshops or courses outside the subscription period, due to insufficient numbers of students (minimum 4), will be refunded.
6. Annual pass holders must respect the cancellation rules
like all other students. If they do not show up or cancel less than 24
hours in advance, they will be charged a fee of CHF 34 per session because they have unnecessarily blocked a spot for another student.
7. Cancellation policy for workshops with foreign guest artists. When the artist comes from abroad (to lead a course or workshop), we do not acceptCancellations must be made no later than one month before the start date. After this deadline, the full price is due and no refund or credit is possible. This applies only in the event of a serious medical justification (medical certificate required). However, the student is free to find another replacement. If the workshop is canceled by Artiloft, the full price will be refunded to the student.
8. Cancellation policy for summer camps or courses. Summer camps or courses may be canceled no later than one week before the start date. After this deadline, the full price is due and no refund or credit is possible. This applies only in the event of a serious medical justification (medical certificate required). However, the student is free to find another replacement. If the workshop or camp is canceled by Artiloft, the full price will be refunded to the student.
9. Subscription packages cannot be canceled or extended upon personal request. The only exception is a serious illness, which must be proven by a doctor. In this case, justification is required, and the subscription plan is frozen for the period indicated in the supporting medical document. The maximum subscription suspension period is 6 months.
Article 6 - REFUND POLICY or CREDIT CREDIT
1. Full reimbursement of workshops/events/special courses by means of a credit note for a future workshop/event/special course is provided upon request, provided the cancellation policy has been correctly and timely implemented by the participant.
a) If the student has requested cancellation within the time limit, they are entitled to a refund for their workshop/event/special course. The student is then entitled to a credit note or a ticket on their account on our website www.artiloft.ch, which they can use in the future for another workshop/event/special course. Be sure to check the expiration date.
2. If the cancellation is not completed on time (see the "Cancellation Policy"
Article 5), no credit refund will be issued.
3. A full refund of the Workshop/Event/Special Course subscription
will be issued if Artiflot does not have a sufficient number of 4 students or in cases of force majeure.
See the website www.artiloft.ch.
4. Illness, health problems, relocation, force majeure, or other personal circumstances of the student are not eligible for a refund of their subscription. Courses are either postponed (see cancellation policy) or canceled six months from the date of sick leave.
5. Special events, workshops, camps, and internships are not eligible for a refund. They may be postponed if the cancellation conditions have been met by the student (see Article 6.1) and if there are not enough students registered (at least four students).
Article 7 - VALIDITY OF CARDS/VOUCHERS/GIFT CERTIFICATES AND CREDITS
Please note that cards/vouchers/gift certificates and credit notes must be used within one year of the purchase date. After one year, they automatically expire and are no longer valid.
Article 8 - PRIVATE EVENT BOOKING
1. Pricing conditions may vary and must be accepted by both parties via email. Upon acceptance, an electronic invoice is created and sent to the client.
2. The client must pay a 50% deposit to Artiloft before the event to secure the date. The deposit remains non-refundable. Without a deposit, the event cannot be guaranteed.
3. After payment of the deposit, the event is guaranteed by Artiloft on the chosen date and time slot. Changes may be made by either party no later than 48 hours before the start of the event.
4. The remaining amount must be paid to Artiloft after the event according to the due date indicated on the invoice.
5. Any force majeure or no-show by the client or their guests at the event will still require full payment of the invoice.
6. Artiloft reserves the right to increase the invoice after the event if there are more participants than expected or in the event of damage to equipment, furniture, etc.
Article 9 - ARTILOFT'S RESPONSIBILITY
1. Artiloft is responsible for ensuring quality supervision and instruction to students
matching the name, description, and time slot of the chosen course.
2. Artiloft is responsible for providing all necessary materials to students
participating in the private course. For painting classes, each student must
bring their own canvas or purchase one from Artiloft. If necessary, Artiloft provides the student with special
paper.
3. Artiloft is not responsible for your health or personal belongings or those
of your child.
4. Artiloft reserves the right to make changes during the year, particularly
regarding the calendar, class times,workshops/courses, and teachers, if applicable. A class must have a minimum of four students to take place; otherwise, it will be canceled. If applicable, the class will continue, but the duration of the group class will be reduced if the number of students planned for the class is not reached, without any change in price.
Article 10 - STUDENT RESPONSIBILITY
1. The student is responsible for arriving and leaving on time for the booked session.
2. The student is responsible for behaving properly, listening, and responding to the teacher's instructions.
3. The student must treat workshop materials with care. In the event of damage to Artiloft's property (equipment or furniture), the student may receive a warning or be excluded from the class.
4. Inappropriate or aggressive behavior, alcohol or drug intoxication, damage to equipment or any other Artilof school property may be grounds for absolute exclusion of a student from the school without the possibility of a refund.
Article 11 – EXCLUSION
Artiloft School reserves the right to exclude a student, particularly in cases of serious behavioral problems or repeated absences without a serious reason justified by a certificate (illness, accident, critical problem, etc.).
Exclusion is made after a warning sent by email and/or regular mail to the student and/or their legal representative. No refunds are possible.
Article 12 - MINOR STUDENTS
Any minor under the age of 18 must have written authorization from their parents or the legal guardian and pay their subscription. If a minor student requires special attention for specific reasons
(illness, autism, behavioral disorder, etc.), the legal guardian
of the minor student must notify the school so that the teacher can adapt the course to the minor student.
The minor must respect and comply with the rules and conditions of the Artiloft school.
The school accepts children from the age of 3.
Children aged 3 to 6 must be accompanied by an adult for
their first class.
From the age of 10, children are allowed to leave alone after class under the
supervision of their parents or guardian. When leaving school, children are under the sole responsibility of their parents.
If the parent/guardian picks up their minor student more than 15 minutes after the end of the class, a surcharge of CHF 15 will be charged for each additional 15 minutes of delay.
By signing these terms and conditions, the person legally responsible for the minor releases Artiloft staff and contractors from any duty of supervision and responsibility towards the minor within Artiloft.
Children must respect the peace and quiet of Artiloft.
Article 13 - INSURANCE
Students or their legal representatives are required to be personally
insured against accidents, as well as against property damage and bodily injury to others, within the school and for any off-site school activity.
Artiloft declines all liability for accidents that may occur
during its classes.
Artiloft declines all liability for the theft of personal belongings during its
activities.
Article 14 - PERSONAL DATA
1. Protection of Personal Data
Artiloft treats students' personal data as strictly
confidential. Personally identifiable information is considered strictly confidential by Artiloft and will not be sold or shared with third parties. Artiloft adopts appropriate data collection, storage, and processing practices, as well as security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.
Students are, however, informed that data recorded in the context of entering into a contract may be collected, processed, and used for anonymous statistical evaluation purposes to identify trends and improve our offerings. This information is solely non-personal and does not allow the student to be identified.
Any request to delete personal data or unsubscribe from the newsletter should be sent to: info@artiloft.ch(mailto:info@artiloft.ch)
2. Your email address will be used by Artiloft to receive a newsletter and necessary information about your account, booked and canceled sessions, etc.
3. By subscribing to a subscription, the Student agrees that Artiloft and its instructors
may take photos or videos of you, the student group, or the
work produced during the session, which may be used on social media
or the Artiloft website.
4. For security reasons, a camera may be installed.film (http://installed.film)the class during the lesson and
the students agree to it. These videos may only be used by Artiloft in cases of
emergency for security reasons. The videos are automatically destroyed after 3 months.
Article 15 - SCHOOL ORGANIZATION
Artiloft is closed on official public holidays in the canton of Vaud/ZH, as well as the last week of July and the first two weeks of August, the last week of December, and the first week of January. Artiloft remains open and operates normally
during school holidays. Closures are counted in the subscription plans, and no extensions are possible due to closures.
(See Article 7.4). Artiloft reserves the right to make changes during the year,
particularly regarding the calendar, class/workshop/course schedules, and
teachers, if applicable.
The duration of a group course is reviewed if the number of students planned for the course
is not reached (at least 4 students), without any change in fees. If applicable, a course may be maintained, but the duration will be reduced according to the number of students.
Article 16 – SPECIAL CONDITIONS IN THE EVENT OF A PANDEMIC
In the event of a total or partial lockdown, restrictive official measures
and/or recommendations aimed at limiting contact and travel, Artiloft
reserves the right to replace in-person courses with online courses,
with tuition fees remaining due in full.
Article 17 – APPLICABLE LAW – JURISDICTION
Artiloft reserves the right to modify these Terms and Conditions at any time. The current version can be viewed online at www.artiloft.ch.
In the event of any uncertainties related to the translations of terms, the French version of the Terms and Conditions shall prevail.
If certain provisions of these Terms and Conditions prove to be inapplicable or null and void for any reason, the validity of the other provisions shall not be affected.
The above conditions are governed by Swiss law. Any dispute shall be subject to the jurisdiction of the courts of the Canton of Vaud.
Last updated on September 14, 2025
Last updated on September 14, 2025 Legal representative: ARTILOFT Sàrl ID: CHE-337.117.164 Contact
Founder: Mrs. Ksenia Astakhova Tel.: 078 834 81 54 E-Mail: info@artiloft.ch ARTILOFT Sàrl Address in Lausanne: Chemin de Montelly 8 1007 Lausanne
Address in Montreux: Avenue des Alpes 104 1820 Montreux
Address in Zurich: Albulastrasse 24 8048 Zurich Opening hours Except in exceptional circumstances, Monday to Friday: 9:30 a.m. to 8:30 p.m. Saturdays and public holidays open depending on scheduled workshops or courses Responsible for the entire website www.artiloft.ch : Artiloft Sàrl Intellectual property and other rights Artiloft sàrl is the owner and operator of this portal. All trademarks, names, titles, logos, images, graphics, texts and other elements appearing therein are the property of Artiloft sàrl or one of its contractual partners. No rights (right of use, intellectual property, etc.) arise from consulting, downloading or copying pages from the site. Total or partial reproduction, transmission (electronic or by other means), modification, use of the portal, or the addition of links on or to it for public or commercial purposes is prohibited without prior written authorization from Artiloft sàrl.
Host WIX.com Responsibility Despite the great care it takes to ensure the accuracy of the information published on this site, Artiloft sàrl cannot assume any responsibility for the accuracy, timeliness, or completeness of this information. Artiloft sàrl expressly reserves the right to modify the content of this site in part or in full, to delete it, or to temporarily suspend its distribution, at any time and without prior notice.
Artiloft sàrl cannot be held liable for any material or immaterial damage that may be caused by access to the information disseminated or by its use or non-use, by misuse of the connection or by technical problems. Data protection The Federal Constitution, federal and cantonal laws on data protection stipulate that everyone has the right to the protection of their private sphere as well as to protection against the misuse of data concerning them. Artiloft sàrl strictly observes these provisions. Any request should be sent to info@artiloft.ch
When you access our website, the following data is stored: IP address, date, time, browser software numbering, and information generally transmitted about the operating system or browser software. This is only non-personal information that cannot be used to identify you. This data allows the website operators to carry out anonymous statistical evaluations in order to identify trends and improve the offer.
When you register your email address, it is stored in a separate database. You can cancel your registration at any time by contacting info@artiloft.ch Cookies and analytical tools This website uses Wix Analytics, a website traffic analysis service provided by Wix. Wix Analytics uses cookies to help the website analyze how users use the site. The data generated by the cookies is transmitted to and stored by Wix. Wix uses this information to evaluate how visitors use the site and to compile reports on site activity for its publisher. Wix may also share this data with third parties if legally required to do so. Wix will never associate your IP address with any other data held by Wix. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do so, you may not be able to use the full functionality of this website. By using this website, you agree to Wix processing data about you in the manner and for the purposes described above. Hyperlinks Artiloft sàrl may provide references and links to other websites or web pages. Access to and use of these websites or web pages is at the users' own risk. Artiloft sàrl expressly declares that it has no influence on the form and content of the sites to which it links. The information and services offered by these sites are entirely the responsibility of their authors.
Weekly classes can be canceled free of charge up to 24 hours in advance. Special workshops can be canceled free of charge up to 1 week in advance. Workshops and workshops with visiting foreign artists must be canceled no later than 1 month before the start date. Summer camps and workshops must be canceled no later than 1 week before the start date. After this deadline, the full course fee will be charged. Please read the full cancellation policy on the FAQ page.
Artiloft is closed on official public holidays in the canton of Vaud/ZH, as well as the last two weeks of July and the first two weeks of August, as well as the last week of December and the first week of January. Artiloft remains open and operates normally during school holidays. Closures are counted towards subscription plans, and no extensions are possible due to closures.
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